REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant road rules regulations and licence requirements of the relevant stateterritory road traffic authority including the need to give priority to wheelchair passengers

Equal opportunityantidiscrimination legislation

Relevant OHampS and environmental procedures and regulations

Procedures and protocols for the provision of wheelchair accessible taxi services to customers

Customer service policies and procedures

Typical problems that can occur when providing wheelchair accessible taxi services to customers and related appropriate action that can be taken to prevent or solve them

Sources of information and documentation needed when providing wheelchair accessible taxi services to customers

Characteristics of various disabilities intellectualphysical congenitalacquired

Characteristics of permanenttemporary and multiple disabilities including singularly or multiple cerebral palsy spina bifida multiple sclerosis paraplegia quadriplegia muscular dystrophy epilepsy arthritis diabetes asthma psychological disabilities visualhearing impairment intellectual disabilities

Various types of mobility aids that cannot be secured safety in wheelchair accessible taxis

Alternate transport modes if mobility aids cannot be safely secured in a wheelchair accessible taxi vehicle

Passengers that cannot be seated in or on certain mobility aids whilst in transit

Etiquetteprotocols for interacting with passengers with disabilities

Vehicle operational checks

Methods of securing a range of wheelchairmobility devices and passengers with various disabilities

Procedures to be followed in the event of a driving emergency

Taxi transport subsidy scheme bookings and fare concessions

Vehicle and ancillary equipment controls instructions and indicators and their use

Duty of care responsibilities when transporting passengers with disabilities

Required skills

Communicate effectively with others when providing wheelchair accessible taxi services to customers

Read and interpret instructions procedures information and signs relevant to the provision of wheelchair accessible taxi services to customers

Interpret and follow operational instructions and prioritise work

Complete documentation related to the provision wheelchair accessible taxi services to customers

Operate electronic equipment to required protocol

Work collaboratively with others when providing wheelchair accessible taxi services to customers

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Implement contingency plans for unanticipated situations that may occur when providing wheelchair accessible taxi services to customers

Promptly report andor rectify any identified problems that may arise when providing wheelchair accessible taxi services to customers in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Apply relevant codes of practice and legislative requirements

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and appropriately apply technology information systems and procedures to complete workplace tasks

Select and use required personal protective equipment conforming to industry and OHampS standards

Assess risks and hazards when assisting passengers with disabilities into and out of the vehicle

Take precautions to control risk when assisting passengers with disabilities into and out of the taxicab

Ability to safely use manual handling techniques and to operate loading equipment

Apply techniques for manoeuvring and driving vehicles transporting passengers with disabilities

Monitor traffic and road conditions

Conduct preoperational checks on vehicle and ancillary equipment and take related action

Apply fatigue management knowledge and techniques

Monitor performance of taxicab and its equipment and take appropriate action where required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of

exercising all required safety precautions and procedures during loading unloading and driving operations

assisting passengers into and out of the vehicle in accordance with workplace procedures

securing passengers for safe transport in accordance with relevant standards and procedures

maintaining the comfort and dignity of passengers with disabilities

providing customer service and working effectively with others

carrying out preoperational checks on vehicles used by passengers with disabilities

identifying driving hazards and using appropriate defensive driving techniques

following safe handling procedures for vehicles used by passengers with disabilities

recognising and adapting ethical behaviour that avoids any form of sexual harassment or physical or mental abuse or intimidation towards passengers with special needs

following emergency procedures when required

monitoring and maintaining vehicle performance and its effect on the environment

reporting andor rectifying any identified vehicle faults or malfunctions in accordance with manufacturers instructions

applying procedures for taxi subsidy scheme bookings and payments

completing workplace documentation

participating in a range of interactions with passengers with disabilities

following OHampS regulations and legislation

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

participation in a range of interactions with passengers with a range of disabilities

drive and operate a vehicle used to transport passengers with disabilities in a range of operational situations this is not to be done in a simulated environment

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

practical assessment must occur using a wheelchair accessible taxi or taxi approved by the state regulations

Pre-operational checks may include:

Ancillary equipment may include:

Workplace procedures may include:

Passengers may have a range of disabilities which may involve:

Assistance into and out of the vehicle, picking up, setting down and transporting of passengers may include:

Vehicle handling procedures must include:

Driving hazards may include but are not limited to: